Common Fireplace Problems

For $195 plus parts (if needed) we run through a checklist to clean, adjust, and service your gas fireplace. Our service is warrantied for 90 days – meaning we’ll return for free if the same problem arises. All parts come with a one-year warranty. Have a second fireplace in your home? Cleaning and servicing additional fireplaces is just $175. Our technicians will arrive sometime during the 2-hour appointment window. The repair typically takes 45 minutes to an hour. Book Now

All concrete estimates are free. We will demo existing concrete and install new. We offer stamped, colored, aggregate, and regular concrete. All estimates expire in 30 days. Book Now

Our Service: You may call or complete our online form to request an appointment. We can take your call Monday through Friday between 8:00 am and 5:00 pm. If we are on another call and you leave a message, we will quickly return  your call. Our service technicians work from 8:00 am to 6:00 pm Monday through Friday and sometimes Sunday. We will book a 2-hour arrival window. After completing the repairs, we invite you to observe that everything we did meets your physical expectations. If satisfied, the technician will create the invoice on-site and collect payment. We accept cash, checks, or a payment via credit card. Click this link to see and understand our pricing. After We Leave: You will have verified that everything is operating as it should; however, that does not mean you can forget about your lawn, trees, and bushes. Like any mechanical system, problems can arise unexpectedly or be missed. As such, someone must monitor the health of the lawn, trees, and bushes after we leave. If you observe stress in any of the items above, you should begin hand watering and call us to schedule another appointment. Warranty: We will warranty all parts we install against poor craft or manufacturing defects until the first freeze. Our technicians will do their absolute best to resolve all sprinkler system-related issues. Please confirm everything is working well and that you are 100% satisfied before allowing the technician to leave. Things to double-check include good zone coverage, reasonable clock settings, and no leaks in the backflow or manifold. The technician will gladly walk you through the areas above and help you understand how to adjust your clock. A return visit (if needed) will be treated as a new service call to keep our pricing low. So, double-checking the work is a win-win for everyone. We do not warranty grass, bushes, trees, or living things. The homeowner is responsible for physically inspecting their vegetation periodically and identifying any problems. As the summer goes on, you will likely notice that some lawn areas need more water. Please be sure the technician shows you how to change your programmed settings. If you are uncomfortable making changes, call us for another service call. It is important to remember that we do not live on the property and cannot know if there is a new or existing problem after we leave. This is why it is so important that the homeowner study the health of their vegetation to ensure all is good. Testing the system periodically during the day is also an excellent idea. This will help you identify problems before they become serious. Sometimes, leaks in a system can manifest themselves in different ways. For example, in rare cases, a leaky manifold right next to the home can send water into the basement. The homeowners must notice problems like this on time before extensive damage occurs. This can be done by periodically inspecting the manifold box and basement. If we are found to be at fault, we will refund up to everything paid for the service. Drip Systems: It’s pretty easy to identify a zone in your lawn that is not working. When manually testing your system, you can physically observe that heads are popping up and that the spray pattern is appropriate. Monitoring the drip system isn’t quite as easy. Generally, you can confirm that it is going on if you hear air being pushed out of emitters, and you can also find a few emitters and confirm that water is being pushed out. It would be tough for us or anyone to confirm that every emitter performs correctly. Typically, there are 3-4 emitters per tree above the soil and the landscaping fabric and rocks or wood chips. As such, easily getting to and inspecting them all would be very difficult and time-consuming. That being said, we are happy to do this if you want to pay for this service. We would charge $90/hr. High Water Bills: We are often called out after a customer receives an unusually high water bill. We are quite good at finding and fixing this type of problem. That being said, please don’t wait until your next water bill to ensure we nailed it. On a hot day, a typical lawn needs 125 gallons for every 1,000 square feet. Other sources state the lawn needs around .6 gallons per square foot. A typical lawn will use about 2,000 gallons on a watering day. So, have the technician show you your water meter, which is normally rounded to the nearest thousand. Please note the reading in the evening and then recheck it in the morning after your lawn has been watered. If you used 5,000 gallons when we were expecting only 2,000 gallons to be used, we still have a problem. In this case, we will search for additional possible problems. Since we do not live on the property, we cannot take responsibility for your water bill. Please work with the technician to enable you to determine if all is well after we leave quickly. As a side note, we typically resolve problems like this on our first attempt. Winterization: Hundreds and perhaps thousands of customers use our service yearly to winterize their sprinkler systems. Our process to winterize your sprinkler system entails utilizing a gas-powered air compressor to push all the water out of each zone and to the bleed valve at the basement shut-off valve. We invite you to observe this procedure of physically removing all the water from your system. In rare cases, people will find freeze damage to their system in the Spring. This can occur if someone inadvertently turns on the water to your sprinkler system during the winter or if the main shut-off to your sprinkler system has a prolonged leak. The latter problem can refill your system over several months, assuming it is a slow leak. The best way to detect this problem is to periodically inspect the bleeding valves on your backflow throughout the winter. There should be no sign of water after our winterization process. Our Appointment: In peak months (April/May/June), customers often have to wait 2-3 weeks for us to arrive. Upon arrival, we don’t know if the job will take 30 minutes or four hours. Our goal is to arrive early in the 2-hour arrival window and leave before the arrival window is closed. Unfortunately, sometimes the job takes much longer, which can then cause us to need to reschedule subsequent appointments. In general, we like to try to finish what we started. To minimize the impact on other customers, we do our best to save some windows each week if a customer needs rescheduling. Nobody wants to be rescheduled, so we do our best to prevent this.

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